Privacy Policy

1. Introduction

CustomsCompass Technologies Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Business name and Business Number (BN9)
• Billing and payment information
• Account credentials (password is encrypted)

2.2 Import and Product Data

To provide our classification and calculation services, we collect:

• Product descriptions and specifications
• HS codes and tariff classifications
• Invoice data (values, quantities, origin countries)
• Supplier and shipper information

2.3 Usage Data

We automatically collect certain information when you use our Service:

• IP address, browser type, and device information
• Pages visited, features used, and time spent on the Service
• Search queries and classification requests
• Error logs and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and billing
• Classify products and calculate duties
• Send you service updates, security alerts, and support messages
• Respond to your requests and provide customer support
• Analyze usage patterns to improve our AI models
• Comply with legal obligations (e.g., tax reporting, CBSA requests)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting)
• Legal Requirements: When required by law or to respond to legal process (e.g., CBSA audits)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and monitoring
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements. Import records are retained for a minimum of 6 years in accordance with Canadian customs regulations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing emails (service emails will continue)

To exercise these rights, contact us at info@customscompass.ca

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and remember your preferences. You can control cookies through our cookie consent banner or your browser settings.

Types of Cookies We Use

Managing Your Cookie Preferences

You have several options to manage cookies:

• Cookie Consent Banner: Use our cookie consent banner to customize your preferences at any time
• Browser Settings: Configure your browser to block or delete cookies (note: this may affect functionality)
• Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on
• Do Not Track: We respect browser Do Not Track signals for analytics cookies

Note: Disabling certain cookies may affect Service functionality and your user experience.

9. Third-Party Links

Our Service may contain links to third-party websites (e.g., CBSA CARM Portal). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: